Please note: This is a large page with a lot of links. Information and links are under review.
This page provides answers to some of the most frequent questions asked of GoneGambling members and staff. There is a lot of useful information here, so if there is something you need to know please check here first before emailing us.
The Section overview (below) lists the main topic areas, with links to each area. Below that is the Full contents which includes all of the questions addressed on this page. You can either jump directly to a section or question that is relevant to you, or you can browse the entire page...
New and inexperienced members should read the entire section on Casino bonuses and conversions. You should also familiarise yourself with the types of prizes that can be won here. There is also a useful section titled Why aren't I getting your emails?
GoneGambling is a portal site dedicated to online gambling in its various forms. We provide information on various gambling-related topics, as well as offering our members a wide range of benefits - including the opportunity to win bonus money at online casinos.
GoneGambling is not an online casino but the site does have many games, competitions and activities that are available to members for free. Members can win points (which can be converted into casino bonuses), free casino money, and even cash.
GoneGambling is not a "watchdog" site either - we simply do not have the time or resources to mediate disputes between players and random casinos. We will, however, get involved if a member of GoneGambling has a problem with a gambling site which sponsors or advertises with GoneGambling. We find that most disputes are caused by simple misunderstandings that can be easily rectified (once the actual nature of the problem is determined).
There are many benefits to be gained by becoming a member of GoneGambling. These include, but are not limited to, the following:
Nothing! Membership at GoneGambling is 100% FREE for ever. You will never have to pay us a single cent. No "Trial periods", no dodgy "Just give us your credit card details so we can verify your age" crap. All you need to do is submit a simple registration form.
Easy! Just submit this registration form.
The GoneGambling Toolbar is a downloadable program that contains lots of useful features, such as:
For more information about the GG Toolbar - including installation, logging in and descriptions of the various features - see the Toolbar help section.
No. GoneGambling is a gambling portal. (See: What is GoneGambling?)
We certainly do! As you explore the site you will discover all sorts of gems. Selected hilights include:
There's also instructions and strategies for various games, casino reviews, lists of recommended (and "not recommended") casinos and more. Most of this information is available to non-members, however you will need to be a member if you want to rate an online casino.
John Abbott is the founder and former head honcho at GoneGambling. He was known as "The Sheriff" around these here parts and would shoot down trouble makers faster than they could say "But I didn't know cheating was against the rules!" These days he doesn't get much further than the rocking chair on his front verandah, where he enjoys taking pot-shots at coyotes, waching the sun set, and knitting.
See also: GoneGambling: Past and Present
There are many games and competitions available at GoneGambling. Most of them are listed on the games page.
The games here tend to have some sort of "twist" or special features that make them unique to GoneGambling - for example: Our Onion Roulette uses a deck of cards instead of a wheel, and our magical Scratchie tickets let you "hold" symbols from one ticket to the next. Then of course there's our famous Onion Races.
We have slot machines, keno, bingo, a treasure hunt and much more, so if you aren't a member yet, signup now and join in the fun!
There are several types of prizes that you can win at GoneGambling. Most of them involve casino account bonuses or GG Points (which can be converted to casino bonuses), but there are also a few cash prizes. The table below explains the main prize types and their benefits.
Most games are launched from a page that includes information and rules for that game.
There are too many sites for us to keep track of them all, however we do have a short list of selected sites here.
Many online gambling sites offer incentives to people to encourage them to sign up and play. For example, XYZ Casino might offer you a 100% bonus with every deposit - this means that if you deposit $50 of your own money the casino will add an extra $50 to your account, giving you a total of $100 to play with. The bonuses usually have conditions attached, so that you can't simply cash out the bonus money.
Some of the casinos and other gambling sites that sponsor GoneGambling also offer bonuses that are available exclusively to GoneGambling members. These bonuses can be claimed in a number of ways, including: winning a bonus on a game; converting GG Points into a bonus; taking advantage of special promotional deals. Some bonuses apply to members who open new accounts with particular casinos, other bonuses are available to members with existing accounts.
By actively participating in the various activities available on the GoneGambling site, members can potentially claim hundreds of dollars per month in bonuses - significantly extending their playing time.
When you win any casino bonus you will be sent an email explaining exactly what you need to do to claim that bonus.
A conversion occurs when you trade in your points for a bonus at a participating casino. GG Points are worth one cent each (U.S.) and can be converted in whole dollar increments from $20 to $25 (i.e. 2000 to 2,500 GG Points).
Before you convert, you must have deposited and played $50 of your own money with your nominated casino in the past 30 days. Note: Because of the "new player" bonuses that casinos already offer, your first ever deposit with the casino will not make you eligible for a conversion.
You can nominate to convert automatically when your points exceed 2000, or you can put your points "on hold" and convert manually, as explained below. Either way you choose, you must first enter your real money account numbers or casino IDs in the relevant boxes in the Members Only Area.
A casino ID (or casino account number) is provided to you by a casino when you register with that casino. It is the same number or ID that you use to log in to the casino.
Now when your GG Points balance reaches or exceeds 2000, your points will automatically be converted into a bonus. A winning email will be sent to you and to the casino.
Instead of choosing a casino to automatically convert with, you can elect to put your GG Points "On Hold". You do this by ticking the box next to the HOLD option, near the bottom of the page in the Members Area. When your points are on hold, any points over 1,999 get sent directly to your GG Bank. (Log in to the Members Only Area for information about the bank.)
If you choose to put your points on HOLD, you have the option to convert any whole dollar amount between $20 and $25, depending on how many points you have. You are allowed to make one bank withdrawal of up to 2,500 GG Points in a 6 or 7 hour period, so if you have 1,999 in your players account and over 501 GG Points in the bank then you can convert up to $25.
To convert manually:
For advertising enquiries please see: I would like to advertise.
For all other enquiries see our Contact page.
You can contact other members through the GoneGambling Mail System, found inside the Community tab. Simply click on the 'New' link on your mail page and then enter the GG username of the member you wish to contact, compose your email and send it off!
There are a few reasons why email sent to you from GoneGambling may be delayed or not arrive at all. Some of the main ones are listed below:
Incorrect email address
If you have stopped receiving ANY email from GoneGambling you should first check your account details in the Members Area to make sure your email address is entered correctly. If you have changed email accounts you need to tell us about it, or all of your GG email will continue to go to your old address.
It is a sad fact that spam (i.e. unwanted, bulk, advertising email) is slowly choking the email system. About the only weapon currently available is spam "filtering", which tries to detect and block individual spam emails - these work fairly well, but the down side is that legitimate email sometimes gets lost along the way. A message sent to you from GoneGambling might get filtered by one of the network carriers between GG and you, by your Internet service provider, or by anti-spam software on your own computer.
Even if our email makes it to your inbox, it's possible you may not notice it amongst the dozens of sneaky spam emails that avoided the spam filters, and you may accidentally delete our message yourself!
For more information on Spam filtering, and how to make sure you get all of your Gone Gambling email, see our Missing Emails page.
If you are an AOL user then don't expect to get too many emails from GoneGambling. AOL are particularly stern with their filtering, and most GG emails get blocked. Consider opening a free email account with Yahoo, and make sure you update your GoneGambling member information with the Yahoo address.
See also: our Missing Emails page
GoneGambling occasionally sends out email to all members, for example our weekly newsletter. Under some circumstances this can cause a massive backlog of emails which can take a long time to be delivered.
You didn't win
We investigate many complaints from people who think their winning email has gone missing, only to discover that a lot of them didn't win in the first place. Some prizes are only awarded if specific criteria are met (e.g. you have deposited and played through a particular amount with a sponsoring casino), so make sure you read the guidelines carefully to see if you were eligible for your "win".
Resending lost emails
If you are certain that you have won something but have not received an email, or you have not received our regular newsletter, you can log into the Members Area and request that one of these be resent.
At GoneGambling, our members tend to use the forums for most of their communications. Our members are busy people, after all - busy playing at our sponsoring casinos with all of the bonus deposits they have won, and busy playing our own unique games so they can win even more bonus deposits!
There are regular "feature" chats that take place, often with celebrity guests or casino representatives. Prizes are often given out, and there can be 60, 70 or more members in the chat room at once. To see if there is a feature chat due soon check the Daily Scoop section on the home page for upcoming events, or check the GG Toolbar.
If you are feeling bewildered, don't know what to do, have used up all your GG Points or just generally feel lost, DON'T PANIC! Help is available.
Your help options:
1. This FAQ page
This page has lots of useful information that may help you. Check out the contents to see if your questions have already been answered here, or scan through the whole page at your leisure. You may like to bookmark this page (add it to your browser "favourites" list, or make a shortcut to it) so that you can find it easily whenever you need it.
2. Post in the forums
If you are a member, you can post messages in the GoneGambling forum (subject to "new user" restrictions). One of the other members will be sure to respond - but you will need to remember to check back later to read any responses.
3. Email Member Support
Member support is available by using the GoneGambling Mail System. Go to your My Mail page, click on the "New" link and then use the "Send to" drop down box to locate "Member Support". You will receive a reply to your question(s) as soon as possible.
4. Ask GAIA
GAIA is our resident robot onion with attitude. You can ask her questions from the Ask GAIA page. Her answers may not always be helpful (in fact she can be quite abusive) but if you ask the right questions, and if she is in a good mood, and the wind is blowing in the right direction, you just might get something useful out of her. At the very least she might serve as good stress relief. Just watch out for her whip...
5. Email GoneGambling
This should be your last resort. We get so many emails each day (including enormous amounts of spam) that it is almost impossible to keep up. However, if you have exhausted all other avenues and don't feel like you are getting anywhere, send us a message and we will see what we can do. (Our first response will most likely be to direct you to Member Support, so you had better try there first, and let us know in your email that you have tried there first...)
To email GoneGambling directly you can use either the GoneGambling Mail System (using Greedygirl in the drop down menu) or the form on our Contact page.
Some members like to accumulate GG Points for their own sake, like a "score". If you'd like to compete for the top spot then you are certainly welcome to try, however the real value of GG Points is that they can be converted into bonus money at online casinos and other gambling sites.
If you have a total of more than 2000 GG Points, you can trade them in for casino account bonuses. This is covered in the section Casino bonuses and conversions, in particular under the heading How do GG Point conversions work?
If you are lucky enough to become "GG Wealthy" then you will be in a good position - you will be able to spend some on conversions and have some left over to continue playing games here. Don't get too cocky though! From time to time you will probably find yourself "GG Poor", in which case you may find the following section useful...
Don't worry if you don't have any points. Every member has been there at some stage. The good news is that there are a number of ways you can build up your points from scratch. The GG Points page has general information about increasing your points, but if you are down to zero (or less!) then try here: free GG Points.
When you win an Auction you will receive a winning email from the Auction Rooms, that will include instructions on how to pay. Most times you will simply be required to deposit with the relevant casino, who will then credit your bonus.
All auction wins are notified by email. Also your most recent auction wins will be listed on the auction bidding page. If you won the bidding on an auction but did not get the winning email, you should download the casino from the sponsor links above the Gone Gambling forum. Then send proof of your deposit to GoneGambling explaining which auction bonus you are claiming.
Yes we can. Retrieve your password here.
A casino ID (or casino account number) is provided to you by a casino when you register with that casino. It is the same number or ID that you use to log in to the casino. If you want to convert your GG Points into a casino bonus deposit, you will need to enter your casino IDs in the relevant boxes in the Members Area.
See also: Casino bonuses and conversions
Members can withdraw up to 2,500 GG Points from their bank every 6 or 7 hours. [See: Casino bonuses and conversions]
GoneGambling will design a promotional package to suit any casino large or small. All advertising deals will include banners and opt-in visits to your casino by GoneGambling members who play our popular games. Email us via this page to discuss your requirements (please include your name and the name of the casino you represent).
Visit our Webmaster Resources page for information about the popup Instant Game and other tools for webmasters.
Visit our Webmaster Resources page for information about tools for webmasters.
We only promote casinos and sportsbooks which we trust and believe will do the right thing by the people we send to them. However, we accept no responsibility or liability for any losses which may be incurred by anyone dealing with the casinos or sportsbooks we recommend. As with any online business you deal with with, it is up to you to thoroughly check out a casino or sportsbook before opening an account with them.
GoneGambling will not give or sell your personal information or email address to anyone. We value you as a customer and member and will not jeopardise the trust you have placed in us.
Please note that several of the competitions promoted on our site are on behalf of other businesses - when you enter a competition your entry may be lodged at another site. That site reserves the right to contact you at a later date if you have entered a competition with them, in order to provide you with information about updates to their site or special deals that they may be offering.
(Also note: It is sad that a small number of members choose to become abusive or pursue fraudulent activities on our site or with our sponsors. When this occurs we reserve the right to take any appropriate action, which may include - but is not necessarily limited to - disclosing certain personal details to other sites for the purposes of verifying individual identities or tracking down cheats and swindlers.)
GoneGambling is not a "watchdog" site - we simply do not have the time or resources to mediate disputes between players and random casinos. We will, however, get involved if a member of GoneGambling has a problem with a gambling site which sponsors or advertises with GoneGambling. We find that most disputes are caused by simple misunderstandings that can be easily rectified (once the actual nature of the problem is determined).
Do not post messages in the forum if you are having an issue with a casino - you will not be assisted in that venue. Instead, simply send an email through the GoneGambling Mail System to Greedygirl, or use the form on our Contact page.
Please provide detailed information about the problem you are having. Members and players often do not adequately explain their problem, which can make troubleshooting a long and painful process. Sending an email with the single word "HELP" in it is pointless and a waste of everyone's time; similarly, if you are asked to provide more detail about a particular aspect of your situation, it is a good idea to actually provide more detail - simply rewording your previous vague description will not be useful.
If you are having problems with a site that is not a sponsor of GoneGambling, and you have tried everything within your power to resolve the issue yourself, try approaching the following people:
For an update see: GoneGambling: Past and Present
The previous owner of GoneGambling, John Abbott, started promoting gambling and business related products via "snail mail" in 1992. In April 1998 he launched his first web site under the trading name "JT's Systems Shop". The name of the site was later changed to "GoneGambling". Traffic to the site increased steadily month-by-month, and GoneGambling now boasts an impressive member database and list of satisfied customers that includes people from all over the world.
In 2010 GoneGambling was purchased by "Casinomeister", Bryan Bailey.