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FAQ
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GoneGambling FAQ

Please note: This is a large page with a lot of links. Information and links are under review.

This page provides answers to some of the most frequent questions asked of GoneGambling members and staff. There is a lot of useful information here, so if there is something you need to know please check here first before emailing us.

The Section overview (below) lists the main topic areas, with links to each area. Below that is the Full contents which includes all of the questions addressed on this page. You can either jump directly to a section or question that is relevant to you, or you can browse the entire page...

The Most Important Bits

New and inexperienced members should read the entire section on Casino bonuses and conversions. You should also familiarise yourself with the types of prizes that can be won here. There is also a useful section titled Why aren't I getting your emails?

Section Overview

Full Contents

  1. About GoneGambling
    1. What is GoneGambling?
    2. What are the benefits of GoneGambling membership?
    3. What does it cost to join GoneGambling?
    4. How do I signup for GG membership?
    5. What is the GG toolbar?
    6. Where can I find more information about the GG toolbar?
    7. Is GoneGambling an online casino?
    8. Do you have information about gambling, casinos and casino games?
    9. Who is John?
  2. Games and prizes
    1. What games can I play here?
    2. What can I win here?
    3. Where can I find rules and instructions for games and competitions?
    4. What sites have the popup Instant Game?
  3. Casino bonuses and conversions
    1. What is a casino bonus / account bonus / bonus deposit?
    2. How do I claim casino bonuses?
    3. How do GG Point conversions work?
      1. What is a casino ID?
      2. Entering casino IDs
      3. How to convert automatically
      4. How to convert manually (points on hold)
  4. Communication
    1. How can I contact GoneGambling?
    2. How can I email a GoneGambling member?
    3. Why aren't I getting your emails?
    4. Why isn't there anyone in chat?
  5. General help
    1. How can I get help?
    2. I've got plenty of GG Points - now what?
    3. I've got no GG Points left! Eeek!
    4. How do I pay for a winning bid on the auctions?
    5. How do I know if I won an auction?
    6. I've forgotten my password! Can you help?
    7. What is a "Casino ID" and where do I get one?
    8. How many points can I take from my bank?
  6. Webmasters and advertisers
    1. I would like to advertise / sponsor a game. What do I need to do?
    2. How can I add the popup Instant Game to my web site?
    3. What other options / tools do you have for webmasters?
  7. Privacy and security
    1. How safe are the casinos you promote?
    2. How safe are my personal details and email address with you?
  8. Other
    1. Can you help me with a casino problem?
      1. Our mediation policy
      2. Be specific about the problem
      3. For sites not promoted by GoneGambling
    2. Tell me about the business behind GG

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About GoneGambling

What is GoneGambling?

GoneGambling is a portal site dedicated to online gambling in its various forms. We provide information on various gambling-related topics, as well as offering our members a wide range of benefits - including the opportunity to win bonus money at online casinos.

GoneGambling is not an online casino but the site does have many games, competitions and activities that are available to members for free. Members can win points (which can be converted into casino bonuses), free casino money, and even cash.

GoneGambling is not a "watchdog" site either - we simply do not have the time or resources to mediate disputes between players and random casinos. We will, however, get involved if a member of GoneGambling has a problem with a gambling site which sponsors or advertises with GoneGambling. We find that most disputes are caused by simple misunderstandings that can be easily rectified (once the actual nature of the problem is determined).

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What are the benefits of GoneGambling membership?

There are many benefits to be gained by becoming a member of GoneGambling. These include, but are not limited to, the following:

  • Play for free and win fantastic prizes, including free casino money (i.e. bonus deposits) and cash.
  • An active online community with busy forums.
  • Regular feature chats with industry "celebrities" and casino representatives.
  • Casino news, information, reviews and ratings.
  • A wide range of fun games and activities that are unique to GoneGambling.

Signup now

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What does it cost to join GoneGambling?

Nothing! Membership at GoneGambling is 100% FREE for ever. You will never have to pay us a single cent. No "Trial periods", no dodgy "Just give us your credit card details so we can verify your age" crap. All you need to do is submit a simple registration form.

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How do I sign up for GG membership?

Easy! Just submit this registration form.

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What is the GG toolbar?

The GoneGambling Toolbar is a downloadable program that contains lots of useful features, such as:

  • "Real time" summary of most of the jackpots available on the GoneGambling site;
  • Countdown to feature events;
  • An instant messenger system that lets you send messages to other toolbar users;
  • Some chat options;
  • Links to popular sections of the GoneGambling site, including the games page and the forums.

Download the toolbar | Toolbar help

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Where can I find more information about the GG toolbar?

For more information about the GG Toolbar - including installation, logging in and descriptions of the various features - see the Toolbar help section.

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Is GoneGambling an online casino?

No. GoneGambling is a gambling portal. (See: What is GoneGambling?)

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Do you have information about gambling, casinos and casino games?

We certainly do! As you explore the site you will discover all sorts of gems. Selected hilights include:

There's also instructions and strategies for various games, casino reviews, lists of recommended (and "not recommended") casinos and more. Most of this information is available to non-members, however you will need to be a member if you want to rate an online casino.

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Who is John?

John Abbott is the founder and former head honcho at GoneGambling. He was known as "The Sheriff" around these here parts and would shoot down trouble makers faster than they could say "But I didn't know cheating was against the rules!" These days he doesn't get much further than the rocking chair on his front verandah, where he enjoys taking pot-shots at coyotes, waching the sun set, and knitting.

See also: GoneGambling: Past and Present

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Games & Prizes

What games can I play here?

There are many games and competitions available at GoneGambling. Most of them are listed on the games page.

The games here tend to have some sort of "twist" or special features that make them unique to GoneGambling - for example: Our Onion Roulette uses a deck of cards instead of a wheel, and our magical Scratchie tickets let you "hold" symbols from one ticket to the next. Then of course there's our famous Onion Races.

We have slot machines, keno, bingo, a treasure hunt and much more, so if you aren't a member yet, signup now and join in the fun!

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What can I win here?

There are several types of prizes that you can win at GoneGambling. Most of them involve casino account bonuses or GG Points (which can be converted to casino bonuses), but there are also a few cash prizes. The table below explains the main prize types and their benefits.

Prize type Explanation
GG Points The currency of GoneGambling. Most games cost GG Points to play, and most also pay out GG Points for wins. When you have accumulated enough GG Points you can use them to "convert" to a bonus deposit at your chosen casino (conditions apply). [More information]
GetLucky vouchers One of our games is called GetLucky, and it can only be played using these special "GetLucky vouchers" (i.e. you can't use your GG Points to play). Vouchers can be won on various games, awarded to specific members by GoneGambling, or given out to all members on special occasions. You can also choose to convert your GG Points to GetLucky vouchers instead of casino bonuses... If you really want to...
Onion Race bets Occasionally you will win a bet on the Onion Races. This will generally be either a "win" bet or a "place" bet on a particular onion in a particular race.
RPG Jackpot entries Entries in the Random Prize Game. Every few minutes a username is chosen at random from the GoneGambling user database - if the selected user has entered that draw then they win the GG Point prize, otherwise the prize jackpots.
Dealer Bonuses Collect all of the Dealer Bonuses for a particular game and you'll be rewarded with a bonus deposit with one of the sponsors of that game. Details vary depending on the game, so see the instruction page for each game for more information (Dealer Bonuses are currently available on these games: Cash Salad, Advance, Totally Random, Onion Roulette.)
Ten Spot Bonuses Can be won playing GetLucky or Boom Or Bust, and can contribute to a bonus deposit win. [More information].
Casino Bonus Deposits Free casino money! What could be better? (See: What is a Casino Bonus?)
Cash Scattered around the site are some very nice cash prizes (the biggest at time of writing is $7,500). Win one of these and GoneGambling will deposit the win amount into your bank account.

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Where can I find rules and instructions for games and competitions?

Most games are launched from a page that includes information and rules for that game.

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What sites have the popup Instant Game?

There are too many sites for us to keep track of them all, however we do have a short list of selected sites here.

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Casino Bonuses & Conversions

What is a casino bonus / account bonus / bonus deposit?

Many online gambling sites offer incentives to people to encourage them to sign up and play. For example, XYZ Casino might offer you a 100% bonus with every deposit - this means that if you deposit $50 of your own money the casino will add an extra $50 to your account, giving you a total of $100 to play with. The bonuses usually have conditions attached, so that you can't simply cash out the bonus money.

Some of the casinos and other gambling sites that sponsor GoneGambling also offer bonuses that are available exclusively to GoneGambling members. These bonuses can be claimed in a number of ways, including: winning a bonus on a game; converting GG Points into a bonus; taking advantage of special promotional deals. Some bonuses apply to members who open new accounts with particular casinos, other bonuses are available to members with existing accounts.

By actively participating in the various activities available on the GoneGambling site, members can potentially claim hundreds of dollars per month in bonuses - significantly extending their playing time.

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How do I claim casino bonuses?

When you win any casino bonus you will be sent an email explaining exactly what you need to do to claim that bonus.

See also:

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How do GG Point conversions work?

VERY IMPORTANT: It is vital that you read and understand everything in this section. If you need further help, or do not understand something, please seek further assistance.

A conversion occurs when you trade in your points for a bonus at a participating casino. GG Points are worth one cent each (U.S.) and can be converted in whole dollar increments from $20 to $25 (i.e. 2000 to 2,500 GG Points).

Learn more about GG Points

Before you convert, you must have deposited and played $50 of your own money with your nominated casino in the past 30 days. Note: Because of the "new player" bonuses that casinos already offer, your first ever deposit with the casino will not make you eligible for a conversion.

You can nominate to convert automatically when your points exceed 2000, or you can put your points "on hold" and convert manually, as explained below. Either way you choose, you must first enter your real money account numbers or casino IDs in the relevant boxes in the Members Only Area.

What is a casino ID?

A casino ID (or casino account number) is provided to you by a casino when you register with that casino. It is the same number or ID that you use to log in to the casino.

Entering casino IDs

  1. Login to the Members Only Area.
  2. Scroll down the page to the list of sponsoring casinos - you will notice that each casino has a box next to it's name.
  3. For each casino that you have an account with, carefully type your casino ID for that casino in the box, then click on the "Save" button.

    IMPORTANT: You must click the "Save" button next to each casino immediately after you enter your casino ID for that casino. You can not enter several casino IDs and then click on one Save button - each Save button applies only to the casino that it appears next to. Always double-check the page when you are finished, to make sure all of your casino IDs have been saved correctly.

    EVEN MORE IMPORTANT: You must make sure you enter your casino IDs correctly! If you do not, the casino will not be able to match your GoneGambling conversion with your casino account, and you will not receive your bonus. DO NOT email us after this has happened and ask us to fix it - it is your responsibility to ensure you have entered the correct IDs in the Members Area.

How to convert automatically

  1. Review the list of sponsoring casinos (in the Members Area). Any that have a "Conversion" checkbox next to their name are participating in the GG Point conversion program.
  2. Select the casino that you would like to convert with and make sure your casino ID is correctly entered in the box (see above).
  3. Tick the Conversion checkbox next to the casino name, and click the "Save" button.

Now when your GG Points balance reaches or exceeds 2000, your points will automatically be converted into a bonus. A winning email will be sent to you and to the casino.

How to convert manually (points on hold)

Instead of choosing a casino to automatically convert with, you can elect to put your GG Points "On Hold". You do this by ticking the box next to the HOLD option, near the bottom of the page in the Members Area. When your points are on hold, any points over 1,999 get sent directly to your GG Bank. (Log in to the Members Only Area for information about the bank.)

If you choose to put your points on HOLD, you have the option to convert any whole dollar amount between $20 and $25, depending on how many points you have. You are allowed to make one bank withdrawal of up to 2,500 GG Points in a 6 or 7 hour period, so if you have 1,999 in your players account and over 501 GG Points in the bank then you can convert up to $25.

To convert manually:

  1. Take your points off HOLD by proceeding with the next step.
  2. Select the casino that you want your points converted to by clicking on the conversion box next to the casino name and clicking the Save button. (Again make sure your account number or casino ID is entered correctly.)
  3. Make a withdrawal from the bank of up to 501 GG Points. (You can only do this if you have not made any withdrawal in the past 6 or 7 hours and you actually have that many points in the bank. If you do not have a withdrawal form available in the Members Only Area then you are not eligible for a withdrawal at this time.)
  4. Wait for the GoneGambling computer to convert your points. This should only take a few minutes.
  5. You should receive your bonus within 24 hours, but it can take up to 72 hours.

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Communication

How can I contact GoneGambling?

For advertising enquiries please see: I would like to advertise.

For all other enquiries see our Contact page.

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How can I email a GoneGambling member?

You can contact other members through the GoneGambling Mail System, found inside the Community tab.  Simply click on the 'New' link on your mail page and then enter the GG username of the member you wish to contact, compose your email and send it off!

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Why am I not receiving emails from GoneGambling?

There are a few reasons why email sent to you from GoneGambling may be delayed or not arrive at all. Some of the main ones are listed below:

Incorrect email address

If you have stopped receiving ANY email from GoneGambling you should first check your account details in the Members Area to make sure your email address is entered correctly. If you have changed email accounts you need to tell us about it, or all of your GG email will continue to go to your old address.

Spam

It is a sad fact that spam (i.e. unwanted, bulk, advertising email) is slowly choking the email system. About the only weapon currently available is spam "filtering", which tries to detect and block individual spam emails - these work fairly well, but the down side is that legitimate email sometimes gets lost along the way. A message sent to you from GoneGambling might get filtered by one of the network carriers between GG and you, by your Internet service provider, or by anti-spam software on your own computer.

Even if our email makes it to your inbox, it's possible you may not notice it amongst the dozens of sneaky spam emails that avoided the spam filters, and you may accidentally delete our message yourself!

For more information on Spam filtering, and how to make sure you get all of your Gone Gambling email, see our Missing Emails page.

AOL

If you are an AOL user then don't expect to get too many emails from GoneGambling. AOL are particularly stern with their filtering, and most GG emails get blocked. Consider opening a free email account with Yahoo, and make sure you update your GoneGambling member information with the Yahoo address.

See also: our Missing Emails page

Mail queues

GoneGambling occasionally sends out email to all members, for example our weekly newsletter. Under some circumstances this can cause a massive backlog of emails which can take a long time to be delivered.

You didn't win

We investigate many complaints from people who think their winning email has gone missing, only to discover that a lot of them didn't win in the first place. Some prizes are only awarded if specific criteria are met (e.g. you have deposited and played through a particular amount with a sponsoring casino), so make sure you read the guidelines carefully to see if you were eligible for your "win".

Resending lost emails

If you are certain that you have won something but have not received an email, or you have not received our regular newsletter, you can log into the Members Area and request that one of these be resent.

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Why isn't there anyone in chat?

At GoneGambling, our members tend to use the forums for most of their communications. Our members are busy people, after all - busy playing at our sponsoring casinos with all of the bonus deposits they have won, and busy playing our own unique games so they can win even more bonus deposits!

There are regular "feature" chats that take place, often with celebrity guests or casino representatives. Prizes are often given out, and there can be 60, 70 or more members in the chat room at once. To see if there is a feature chat due soon check the Daily Scoop section on the home page for upcoming events, or check the GG Toolbar.

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General Help

How can I get help?

If you are feeling bewildered, don't know what to do, have used up all your GG Points or just generally feel lost, DON'T PANIC! Help is available.

Your help options:

1. This FAQ page

This page has lots of useful information that may help you. Check out the contents to see if your questions have already been answered here, or scan through the whole page at your leisure. You may like to bookmark this page (add it to your browser "favourites" list, or make a shortcut to it) so that you can find it easily whenever you need it.

2. Post in the forums

If you are a member, you can post messages in the GoneGambling forum (subject to "new user" restrictions). One of the other members will be sure to respond - but you will need to remember to check back later to read any responses.

3. Email Member Support

Member support is available by using the GoneGambling Mail System. Go to your My Mail page, click on the "New" link and then use the "Send to" drop down box to locate "Member Support". You will receive a reply to your question(s) as soon as possible.

4. Ask GAIA

GAIA is our resident robot onion with attitude. You can ask her questions from the Ask GAIA page. Her answers may not always be helpful (in fact she can be quite abusive) but if you ask the right questions, and if she is in a good mood, and the wind is blowing in the right direction, you just might get something useful out of her. At the very least she might serve as good stress relief. Just watch out for her whip...

5. Email GoneGambling

This should be your last resort. We get so many emails each day (including enormous amounts of spam) that it is almost impossible to keep up. However, if you have exhausted all other avenues and don't feel like you are getting anywhere, send us a message and we will see what we can do. (Our first response will most likely be to direct you to Member Support, so you had better try there first, and let us know in your email that you have tried there first...)

To email GoneGambling directly you can use either the GoneGambling Mail System (using Greedygirl in the drop down menu) or the form on our Contact page.

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I've got plenty of GG Points - now what?

Some members like to accumulate GG Points for their own sake, like a "score". If you'd like to compete for the top spot then you are certainly welcome to try, however the real value of GG Points is that they can be converted into bonus money at online casinos and other gambling sites.

If you have a total of more than 2000 GG Points, you can trade them in for casino account bonuses. This is covered in the section Casino bonuses and conversions, in particular under the heading How do GG Point conversions work?

If you are lucky enough to become "GG Wealthy" then you will be in a good position - you will be able to spend some on conversions and have some left over to continue playing games here. Don't get too cocky though! From time to time you will probably find yourself "GG Poor", in which case you may find the following section useful...

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I've got no GG Points left! Eeek!

Don't worry if you don't have any points. Every member has been there at some stage. The good news is that there are a number of ways you can build up your points from scratch. The GG Points page has general information about increasing your points, but if you are down to zero (or less!) then try here: free GG Points.

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How do I pay for a winning bid on the auctions?

When you win an Auction you will receive a winning email from the Auction Rooms, that will include instructions on how to pay. Most times you will simply be required to deposit with the relevant casino, who will then credit your bonus.

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How do I know if I won an auction?

All auction wins are notified by email. Also your most recent auction wins will be listed on the auction bidding page. If you won the bidding on an auction but did not get the winning email, you should download the casino from the sponsor links above the Gone Gambling forum. Then send proof of your deposit to GoneGambling explaining which auction bonus you are claiming.

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I've forgotten my password! Can you help?

Yes we can. Retrieve your password here.

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What is a "Casino ID" and where do I get one?

A casino ID (or casino account number) is provided to you by a casino when you register with that casino. It is the same number or ID that you use to log in to the casino. If you want to convert your GG Points into a casino bonus deposit, you will need to enter your casino IDs in the relevant boxes in the Members Area.

See also: Casino bonuses and conversions

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How many points can I take from my bank?

Members can withdraw up to 2,500 GG Points from their bank every 6 or 7 hours. [See: Casino bonuses and conversions]

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Webmasters & Advertisers

I would like to advertise / sponsor a game. What do I need to do?

GoneGambling will design a promotional package to suit any casino large or small. All advertising deals will include banners and opt-in visits to your casino by GoneGambling members who play our popular games. Email us via this page to discuss your requirements (please include your name and the name of the casino you represent).

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How can I add the popup Instant Game to my web site?

Visit our Webmaster Resources page for information about the popup Instant Game and other tools for webmasters.

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What other options / tools do you have for webmasters?

Visit our Webmaster Resources page for information about tools for webmasters.

Privacy & Security

How safe are the casinos you promote?

We only promote casinos and sportsbooks which we trust and believe will do the right thing by the people we send to them. However, we accept no responsibility or liability for any losses which may be incurred by anyone dealing with the casinos or sportsbooks we recommend. As with any online business you deal with with, it is up to you to thoroughly check out a casino or sportsbook before opening an account with them.

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How safe are my personal details and email address with you?

GoneGambling will not give or sell your personal information or email address to anyone. We value you as a customer and member and will not jeopardise the trust you have placed in us.

Please note that several of the competitions promoted on our site are on behalf of other businesses - when you enter a competition your entry may be lodged at another site. That site reserves the right to contact you at a later date if you have entered a competition with them, in order to provide you with information about updates to their site or special deals that they may be offering.

(Also note: It is sad that a small number of members choose to become abusive or pursue fraudulent activities on our site or with our sponsors. When this occurs we reserve the right to take any appropriate action, which may include - but is not necessarily limited to - disclosing certain personal details to other sites for the purposes of verifying individual identities or tracking down cheats and swindlers.)

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Other

Can you help me with a casino problem?

Our mediation policy

GoneGambling is not a "watchdog" site - we simply do not have the time or resources to mediate disputes between players and random casinos. We will, however, get involved if a member of GoneGambling has a problem with a gambling site which sponsors or advertises with GoneGambling. We find that most disputes are caused by simple misunderstandings that can be easily rectified (once the actual nature of the problem is determined).

Do not post messages in the forum if you are having an issue with a casino - you will not be assisted in that venue. Instead, simply send an email through the GoneGambling Mail System to Greedygirl, or use the form on our Contact page.

Be specific about the problem

Please provide detailed information about the problem you are having. Members and players often do not adequately explain their problem, which can make troubleshooting a long and painful process. Sending an email with the single word "HELP" in it is pointless and a waste of everyone's time; similarly, if you are asked to provide more detail about a particular aspect of your situation, it is a good idea to actually provide more detail - simply rewording your previous vague description will not be useful.

For sites not promoted by GoneGambling

If you are having problems with a site that is not a sponsor of GoneGambling, and you have tried everything within your power to resolve the issue yourself, try approaching the following people:

  • Casinomeister - Bryan at Casinomeister has been able to help resolve problems for quite a few gamblers.

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Tell me about the business behind GG

For an update see: GoneGambling: Past and Present

The previous owner of GoneGambling, John Abbott, started promoting gambling and business related products via "snail mail" in 1992. In April 1998 he launched his first web site under the trading name "JT's Systems Shop". The name of the site was later changed to "GoneGambling". Traffic to the site increased steadily month-by-month, and GoneGambling now boasts an impressive member database and list of satisfied customers that includes people from all over the world.

In 2010 GoneGambling was purchased by "Casinomeister", Bryan Bailey.

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