Name: Steve Morgan
Position in Company: Casino Manager
1. How long has Club World been open for business?
Since March 2005.
2. Is Club World the only casino you manage or do you have others?
Club USA Casino, Club Euro Casino, Club UK Casino and Club Asia Casino are all part of the Club World Casinos Group.
3. Is Club World a member of any independent organisation which is set up to oversee fair play and protection of casino players?
No, we are not part of any organisation simply because most organisations that have been set up in the past have turned out to be bogus and have been run or set up by the Casinos themselves. We prefer to be overseen by affiliates and other sites such as Casinomeister. Players can email these sites and when we receive their concerns we deal with them thus giving players a truly independent fair and honest gaming experience. We try our best to see that problems are dealt with by us before it reaches anyone else. We have been very successful in that so far.
4. What sets Club World apart from other casinos on the Internet?
Our customer support is the best on the Internet, it simply must be. Each person is trained to the very highest standard to understand a players needs and how to solve any problems. We have fast cashouts too which is quite rare, but it's the support that really sets us apart.
5. What qualities do Club World regard as the strength of their business?
Of course highly trained customer support people, on top of that a great range of games that are fun, exhilarating and fair, and a great Manager to oversee everything is running smoothly.. :-)
6. What keeps players coming back to Club World Casinos?
Great promotions and service. The marketing dept do an exceptional job in bringing out fresh new promotions and bonuses and we reward a players loyalty. We try to deal with our players in a very personal manner. We have account managers who take care of players accounts and hand out special bonuses. We treat our players in a special way from the moment they sign up, and once we really get to know them, we treat them all like VIP players no matter how much they play.
7. Can you give potential new players an idea of the games that are most popular at Club World?
The Real Series Slots are a huge hit, players love them. They are loads of fun and the Random Jackpots are a real exciting prospect to hit. Believe me, they do get hit quite often.
8. What effect has the US legislation had on Club World?
Obviously the banking system has all changed, so without Neteller, Firepay etc., it has become more difficult for players to deposit, but where there is a will there is a way. There are methods that have become far more popular with US players since the change.
9. What are Club Worlds long term plans for the future?
World domination of course. Seriously though, we have already created a brand name that people trust and like and the fact we go the extra mile to make players feel comfortable with us is a huge factor in our popularity. Our long term plans are to open up to more markets. We already have Chinese in Club Asia Casino, and we will be adding French, Spanish, Italian and German in the very near future.
10. How would you rate the relationship between Club World and GoneGambling?
Very good indeed. We only hear good things from GG members and we really do appreciate them. Occasionally there generosity of GG bonuses causes us concern, but very very rarely, and I hope we continue with you for a long time to come and GG members enjoy playing with us.
GoneGambling comment: Club World Casinos are really building a good name and trust with GoneGambling members. GoneGambling highly recommends the Club World Casinos as a great places to play.